After receiving the product, if there are defects or errors caused by the company, the product can be exchanged free of charge. This applies only if the product remains in its original condition, has not been altered, and has not undergone any modifications or tailoring.
1. Terms of Ordering and Payment
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The company reserves the right to cancel an order without prior notice if it determines that the product has issues and cannot be delivered to the customer. |
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The product prices listed on the website include VAT (7%). |
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The company will only reserve products for customers who have completed payment or submitted a purchase order (PO). |
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If the payment amount does not match the invoice provided, the company reserves the right to halt any action until the correct amount is received. The company will not be responsible for any transfer fees incurred. |
Payment Method
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Credit/Debit Card |
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PromptPay QR |
2. Delivery Terms and Conditions
The company uses postal or private courier services. Customers are encouraged to track their shipment using the tracking code provided by the company.
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Products will be shipped only after verifying payment and confirming the correct transfer amount (as per the invoice). |
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Orders and payments received before 10:00 AM will be shipped the same day. |
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Orders and payments received after 10:00 AM will be shipped the following business day. |
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No shipping is available on weekends or company holidays. |
In cases of delivery errors caused by the company:
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The company will resend the product at no additional shipping cost. |
When customers are responsible for shipping costs:
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The delivery address provided was incorrect, or the package was returned due to refusal of acceptance. |
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The customer lost the receipt and requests a duplicate. |
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The customer requests to change the tax invoice, which requires the return of the original documents before new ones are issued. |
3. Refund Policy
Refunds will be provided if the company cannot deliver the ordered product. Refund amounts will match the payment made, including any applicable discounts.
Refund timeline:
For refunds due to defective or incorrect products or incomplete orders, the refund will be processed within 3-7 business days.
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The company reserves the right to delay refunds due to unforeseen circumstances. |
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Terms are subject to change without prior notice. |
4. Product Exchange Policy
For damages caused during shipping or manufacturing defects:
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Contact the company via Line: @Bulliontex with photos as evidence. |
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Upon verification, the company will replace the product, provided the customer returns the defective product with the original receipt. |
Conditions:
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Returned items must be in new, original, unaltered, and untailored condition. |
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Promotional items are non-refundable and non-exchangeable. |
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If an identical replacement is unavailable, the company reserves the right to provide a similar or newer product model, with the customer covering any price difference. |
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Past shipping and processing costs are non-refundable. |
5. General Conditions
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Products cannot be returned or exchanged under any circumstances after purchase. |
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The company reserves the right to modify products and prices without prior notice. |
6. Tax Invoice/Receipt Modification Policy
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Only name and address corrections for tax invoices/receipts are allowed. |
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Changes must be made within the same month of issuance. |
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Requests outside these terms are subject to company discretion and may incur processing fees. |
